Thank you for considering Altared Weddings & Events for your special event.
AWE believes in helping its customers as much as possible, and therefore has a cancellation / refund policy.
Under this policy
- Cancellations will be considered only if the request is made on or before the first 3 days of reserving your event date.
- There is no cancellation of considered on the same day of the event.
- No cancellations are entertained for those products that AWE has obtained and / or purchased on your behalf. These purchases are specific to your event and have no value to AWE.
- In case you feel that the DJ service received is not as shown on the site or as per your expectations, you must bring it to the attention of our DJ during the event so that corrections may be made to your satisfaction. In the event that resolution cannot be achieved, the entertainer will document your concerns for follow up with management. Concerns will be handled within 24 hours of event. The Customer Service Team after looking into your complaint will make an appropriate decision.
- In case of complaints regarding products that come from another vender or agent, please refer the issue to them.
When you reserve your date for our services, your purchase is covered by our 3-day money-back guarantee. If you are, for any reason, not entirely happy with our services, we will cheerfully issue a full refund on any and all deposits. The 3 days begin once your event is considered, “booked”.
In the event that you need to cancel your event after the 3-day guarantee, your deposit will be forfeited.
If you need to reschedule your event to a different time or date, as a courtesy to you, we will apply that deposit to your new date and time assuming the event date is available and similar items are applied.
In some cases, such as health issues, death or weather, full refunds, or rescheduling will be applied, at the discretion of Altared Weddings & Events.
We want to once again thank you for contacting and considering Altared Weddings & Events.